Anyone who has not yet claimed their £400 energy vouchers will be able to get help to do so today (March 28) at a West Hampstead community drop-in.

The pop-up at the Post Office in Sherriff Road will run all day, from 9am until 5pm.

Vouchers were rolled out as part of the Government’s energy bills support scheme, but some people are thought to have not yet claimed what they are entitled to.

Many vouchers will have now expired, but the drop-in will provide advice on how to request new vouchers for as far back as the start of the scheme in October.

Experts from Citizens Advice will provide face-to-face support so that nobody misses out before the scheme ends on June 30.

Pre-payment electricity customers should have received six monthly vouchers for £66 and £67 through the post or by email.  

So far, the government’s energy support scheme has delivered vouchers worth £7.2 billion to 28 million households nationwide.

The majority of households will have received this support automatically in monthly instalments from last October until March.

However, latest figures indicate that only 58 per cent of vouchers in London were used during the first four months of the scheme.

In the Hampstead and Kilburn constituency, this number drops even further – with just 47pc of vouchers having been redeemed.

Mark Cazaly, head of corporate responsibility at Post Office, said: “Post Office is very pleased to be working with Citizens Advice to encourage more people in the Kilburn area to claim their energy vouchers and get the money they are entitled to.

“Working with the Government, we have identified that Kilburn has a low redemption rate so we want to help change that by using our network to reach into the local community and be the helping hand that some residents need.

“Further planned activity to increase uptake includes digital posters and ad-vans in areas of low prepayment meter voucher uptake, leaflets delivered in London focusing on the boroughs with a redemption rate of under 65pc and work with suppliers on additional actions they should be taking.”

The session is being supported by the Department for Energy Security and Net Zero.